Ability to clear user filters
When a user's session requires filters to be cleared, ARCOS Support must coordinate this function. This can sometimes take a long time, and during a storm it can be an issue due to timing.
When a user's session requires filters to be cleared, ARCOS Support must coordinate this function. This can sometimes take a long time, and during a storm it can be an issue due to timing.
FirstEnergy agrees 100% In the past few storms we have had, my team has had to coordinate between Support and the end user (sometimes off-hours) to get this corrected. When this happens, system is rendered inoperable until we get a 3 way call setup or Support contacts the end user.
Elijah