Archiving for RA Lite requests
When we first started using RA Lite, we thought the 'Close Request' button functioned exactly like it does in RA... i.e., sends the request to an archive... but unfortunately, it deletes the request.
There should be a way to archive the RA Lite requests, maybe set the screen up in a similar fashion to how it is in RA... maybe even have the Event created in RA to automatically copy over to RA Lite?
Great suggestion, we've also heard this from other customers. Stay tuned for details.