Product IdeaBank

Improve logic of Callout History Report Work Times when including Accepts

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Common sense would dictate that what you're seeing below reflects a Change to the Accept Time as it is in the Changes Made field, however the system is instead giving you the start and end work times.
Note that all other rows reflect a change in status, such as 0 > 1, or Submitted to Done. 

This could read more logically.

Image 101