sMART - ETA Calculation Method
sMART uses a "As The Crow Flies" method to calculate ETA for users. This seems to be a little unrealistic considering employees and convoys will only be able to drive on roads and not in straight lines.
It would be really nice and more realistic for ETA was based on the routes set up via map navigation options or shortest routes.
Might also be good to offer the option to customers like we do with CTT functionality to choose their calculation method:
Available Closest-to-Trouble Calculation Methods include