Product IdeaBank

Add Ability to Select Outbound Calls and/or SMS Messages by Individual Users


Hydro One would like the ability to de-select Outbound Calls not only from the Callout as a whole (post but also to disable Outbound calls for individual employee devices that have SMS enabled. 

Use Case: If someone only wants to receive text messages and no outbound calls, another user wants to receive calls and text messages, and a third user wants to only get calls, they would be able to control that at the device level. A version of the SMS Only Callout Attribute but for Employee Devices.