Product IdeaBank

ARCOS Callout With Feedback to contact non-ARCOS users (utility customers)

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Cameron Hoffman-Brown
  • updated
  • Under review

A new feature or product that would leverage existing callout functionality with some modification to allow ARCOS to contact non-ARCOS users (utility customers) and allow them confirm or decline appointments. This would utilize two-way communication (calls and/or SMS) and would allow the customer to then respond with an accepted or declined status. This could streamline our dispatching workflow and reduce the number of crews sent to canceled appointments.

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Kayla Fathbruckner
  • Under review

Hi Cameron. Would this be triggered an action in another application? Or would you want users to create them within ARCOS?

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Cameron Hoffman-Brown

This would probably be something that is configured via the web but that would be executed via the API.

Part of the web configuration would be an option to automatically send a message after it has been completed. the triggering system then could ask ARCOS via the API for the results and it could update its records based on the customer feedback.